SMS Notification System in Finty

SMS Notification System in Finty

Finty’s SMS notification system helps you send real-time updates about repair status, invoices, and financial transactions directly to your customers. Instead of dealing with frequent follow-up calls, you can keep clients informed automatically, improving transparency and saving valuable time.

By using Finty’s SMS notification system, you reduce customer inquiries, boost satisfaction, and stay focused on repairs and business operations — without wasting time answering repetitive questions.

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Conversation Icon

Click the "Conversation" icon to send repair status updates and ticket information to clients via text message.

Live Repair Status Updates

In repair shops, after issuing a repair ticket for a client, you can keep them informed with real-time updates on the progress of their device repairs using Finty's SMS Notification System.

When you update the repair status in Finty (for example: "Under Repair," "Waiting for Parts," "Ready for Pickup"), an SMS can be manually sent to the customer, keeping them up-to-date with the latest information about their device.

Repair Status Example-1

Live Repair Status

This shows the Live Repair Status of a device brought in for repair. From the moment the repair ticket is issued, every update made by technicians — including status changes, dates, and times — is recorded here.

Customers can view the full repair timeline and see the current status of their device at any time.

Ticket Information Example-1

Share Ticket Info via SMS

Use Finty’s SMS Notification System to send complete repair ticket details directly to your customers. They will receive a secure link where they can view the device's current repair status, specifications, reported problems, submitted accessories, and a QR code that allows them to track future updates easily.

Client Statement

View the client statement or send it via text message to remind them about outstanding payments.

Send Debt Reminders via SMS

Finty’s SMS Notification System isn’t just for sending repair tickets — you can also notify customers about debts and payments with ease.

If a customer owes money for unpaid invoices or services, Finty lets you send a Debt Reminder via SMS. The notification includes a secure link where they can view their outstanding balance and full invoice details — helping you maintain healthy cash flow while reducing the need for awkward follow-up calls.

Send Debt Reminder Example-1

Debt

This shows the client's outstanding debt, along with a breakdown of the charges included.

Debt Reminders SMS Example

The Client Statement shows a full financial history for a specific customer, including all sales invoices, purchase invoices, payments received, and any outstanding balances.

In this example, you can see that the client has an unpaid balance related to a repair service invoice. This amount appears as a debt in their statement, clearly showing what they still owe to the repair shop.

Send Payment Completion-1

Payment received for an invoice.

Debt

This is the amount invoiced to the client, indicating what they owe.

Send Payment Completion

Whenever a customer fully pays for a product or service, you can use Finty's SMS Notification System to send them a Credit Notification.
This message confirms that their payment was successfully received and provides a breakdown of the items or services they paid for. It helps build trust by giving customers clear, written proof of their completed transaction.

Frequently Asked Questions about SMS Notifications in Finty

What is the SMS Notification System in Finty?
The SMS Notification System in Finty allows you to send real-time updates to your customers about their repair status, invoices, payments, and financial transactions — keeping them informed automatically.
How does the repair status update work?
Whenever you update a repair ticket (e.g., "Under Repair," "Waiting for Parts," or "Ready for Pickup"), you can send an SMS to notify your customer of the new status. This keeps your clients fully updated on their device’s progress.
Can I share full repair ticket details via SMS?
Yes! Finty lets you send a full repair ticket summary via SMS, including device specs, reported issues, current repair status, and a secure link for customers to track their repair online at any time.
Is it possible to send debt reminders through SMS?
Absolutely. If a customer has an unpaid balance, you can send a Debt Reminder SMS with a secure link that shows their outstanding balance and detailed invoice information — helping you manage payments more smoothly.
What happens after a customer completes their payment?
Once payment is fully received, you can send a Credit Notification SMS to confirm that the payment was successful. This message includes a breakdown of items or services paid for, providing peace of mind and clear proof of payment.
Can customers track their repair status online?
Yes! Each repair ticket comes with a unique QR code and secure link. Customers can scan or click anytime to view real-time repair updates, minimizing the need for follow-up calls.
Do I need to send SMS updates manually?
In most cases, SMS updates are sent manually when you update a repair status or need to notify a customer about payments. This gives you full control over when and how messages are sent.

What is the SMS Notification System in Finty?

The SMS Notification System in Finty allows you to send real-time updates to your customers about their repair status, invoices, payments, and financial transactions — keeping them informed automatically.

Is it possible to send debt reminders through SMS?

Absolutely. If a customer has an unpaid balance, you can send a Debt Reminder SMS with a secure link that shows their outstanding balance and detailed invoice information — helping you manage payments more smoothly.

Can customers track their repair status online?

Yes! Each repair ticket comes with a unique QR code and secure link. Customers can scan or click anytime to view real-time repair updates, minimizing the need for follow-up calls.

Experience Finty in Action

🎥 See how Finty makes notification system efficient on our YouTube channel .