Repair Ticket Management

Repair Ticket Management in Finty

With Finty’s repair ticket management system, issuing repair tickets is both fast and professional, allowing you to easily record key details such as device specifications, damage descriptions, accessories, and serial numbers. The added benefit of generating a QR code for online repair tracking enables your customers to follow the repair progress in real-time, making this process seamless and enhancing both customer experience and operational efficiency in your repair shop.
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Issue Repair Ticket in Finty

New Option

Use the "New" option to create a new repair ticket!

Start a New Repair Ticket

Starting a new repair ticket in Finty is easy. Simply navigate to the “Tickets” section from your dashboard and click on “New” to begin. This opens up a simple form where you can fill in all the necessary details, from customer information to device specifics. This streamlined process ensures quick ticket creation and prevents errors, saving valuable time for your team.

  • Navigate to the “Tickets” section.
  • Click on “New” to begin.
Enter Device Information

Select a device to repair, like a TV, laptop, phone, appliance, or car. If it’s not listed, click the '+' button to add it.

Select as many technicians as needed to work on the device.

Use the black flag icon to add new problems.

Enter Device Information

A repair ticket is an official record used to log all important information about a device brought in for repair — including customer details, device condition, reported problems, accessories, and costs. In Finty, creating a new repair ticket helps you organize each job professionally, keep your team informed, and build trust with your customers.

  • Device Info: Select brand, model, and serial number.

  • Description of Damage: Describe the customer's reported issues.

Include Images to Repair Tickets

Add as many images as needed to the repair ticket for documentation.

Capture Device Condition

Capturing device condition at check-in is crucial for documenting its condition. Images provide proof of any pre-existing damage and help prevent future disputes. Adding photos to the repair ticket protects your business and builds customer trust by showing transparency and professionalism.

Print Repair Ticket

You can view and print various repair ticket templates.

You can view and print the invoice.

Print and Share the Ticket

After finalizing the repair ticket, print it to give your customer a physical copy. The ticket includes a unique QR code linking to the device’s live repair status. Scanning the code lets clients track progress in real-time, reducing follow-up calls and building trust through transparency and a better service experience.

Repair Ticket QR Code-1

A QR code is automatically generated for each repair ticket. When you update the repair status, your client can check it by scanning the code.

This is your repair shop's signature, which you can upload in the Users menu.

Generate QR Code for Tracking

Each repair ticket is automatically assigned a unique QR code, which customers can scan to view the live repair status of their device. This feature enhances transparency and provides customers with an easy way to track the repair process without needing to contact the shop.

Frequently Asked Questions about Repair Ticket Management in Finty

How do I create a new repair ticket in Finty?
To create a new repair ticket, go to the “Tickets” section on your dashboard and click “New.” This opens a simple form where you can enter customer details, device information, and repair notes quickly and easily.
What details can I record in a repair ticket?
You can record customer information, device brand and model, serial numbers, descriptions of the reported issues, accessory details, and costs. You can also add photos to document the device’s condition upon check-in.
Why is it important to capture the device condition?
Capturing the device’s condition helps protect your business by documenting any pre-existing damage. This prevents misunderstandings and builds trust with your customers by keeping the process transparent.
Can I print the repair ticket for my customer?
Yes, after finalizing the repair ticket, you can print a physical copy for your customer. The printed ticket includes a QR code that allows customers to track their repair status in real-time.
How does the QR code tracking work?
Each repair ticket is assigned a unique QR code. When your customer scans the code, they are directed to a live tracking page where they can check the status of their repair at any time without contacting the shop.
Can I update the repair ticket after it's been created?
Yes, you can update details like repair status, costs, and additional notes as the repair progresses. This keeps your team and your customer fully informed throughout the process.
Is the repair ticket system suitable for all types of repair shops?
Absolutely. Finty’s repair ticket management system is flexible and can be used by mobile phone repair shops, electronics repair centers, and other service businesses needing professional ticketing and tracking.

How does Finty’s repair ticket system improve customer satisfaction?

Finty’s system keeps customers in the loop with real-time tracking via a unique QR code, reducing follow-up calls and building trust through full transparency at every repair stage.

Can Finty’s repair tickets prevent disputes over device condition?

Yes! By adding photos of the device at check-in, Finty documents its exact condition upfront, helping protect your business from disputes and ensuring clear communication with your customers.

What makes Finty’s repair ticket process faster than traditional methods?

Finty streamlines ticket creation with an easy-to-use form that captures everything—customer info, device specs, damage descriptions—in one place, cutting down admin time and reducing errors.

Experience Finty in Action

🎥 See how Finty makes repair shop management simple and efficient on our YouTube channel .