Repair Ticket Management

Repair Ticket Management in Finty

With Finty’s repair ticket management system, issuing repair tickets is both fast and professional, allowing you to easily record key details such as device specifications, damage descriptions, accessories, and serial numbers. The added benefit of generating a QR code for online repair tracking enables your customers to follow the repair progress in real-time, making this process seamless and enhancing both customer experience and operational efficiency in your repair shop.
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Issue Repair Ticket in Finty

Ticket Service

Use Finty's ticketing service to create new repair tickets and access existing ones.

New Option

Use the "New" option to create a new repair ticket!

Filter Option

Use the 'Filter' option to narrow down the list based on specific criteria

Tutorial Video

Click the red button to watch the tutorial video for this service.
Issue Repair Ticket in Finty

Ticket Service

Use Finty's ticketing service to create new repair tickets and access existing ones.

New Option

Use the "New" option to create a new repair ticket!

Filter Option

Use the 'Filter' option to narrow down the list based on specific criteria

Tutorial Video

Click the red button to watch the tutorial video for this service.

Start a New Repair Ticket

Starting a new repair ticket in Finty is easy. Simply navigate to the “Tickets” section from your dashboard and click on “New” to begin. This opens up a simple form where you can fill in all the necessary details, from customer information to device specifics. This streamlined process ensures quick ticket creation and prevents errors, saving valuable time for your team.

  • Navigate to the “Tickets” section.
  • Click on “New” to begin.
Enter Device Information - 1

Enter Device Information - 3

Enter Device Information

Select your client from the list. Or click the '+' button to add them if not listed.

Select a device to repair (it could be any device you repair). Or click the '+' to add it if not listed.

Select the device brand. Or click the '+' to add it if not listed.

Select the device model. Or click the '+' to add it if not listed.

Enter the serial number or scan the code with a scanner.

Select as many technicians as needed to work on the device.

The shelf number is auto-selected, but you can change it if needed. Best for small to medium devices.

Use the magnifier to select the device’s problems.

Use the black flag icon to add new problems.

Use the magnifier to select the device’s accessories.

Use the black flag icon to add new accessories.

Enter Device Information

When entering device information, select the brand and model from the options. If needed, you can quickly add any missing models using the “+” option. Add the serial number either manually or by using a barcode scanner for faster input. Include a detailed description of the damage, and don’t forget to list any accessories that came with the device. If an accessory isn’t in Finty’s pre-existing list, you can quickly add it with the “+” option.

  • Device Info: Select the brand, model, and serial number of the device.
  • Description of Damage: Enter the reported issues from the customer.
  • Add Accessories: Include any accessories that come with the device.
Include Images to Repair Tickets

Add as many images as needed to the repair ticket for documentation.

Document Device Condition with an Image

Capturing a photo of the device when it is checked in is a critical step in documenting its condition. This image can serve as an important reference in case any disputes arise regarding damage or issues that were present before the repair began. By uploading the photo to Finty, you ensure that there is clear, visual proof of the device's original condition. This not only helps to protect your business but also instills confidence in your customers, as they can see that you are thorough and transparent with the repair process.

A QR code is automatically generated for each repair ticket. When you update the repair status, your client can check it by scanning the code.

This is your repair shop's signature, which you can upload in the Users menu.

Your client is required to sign here to confirm their agreement to the terms and conditions of the repair service.

3 repair ticket templates.

Use this option to print the repair ticket.

Generate QR Code for Tracking

Each repair ticket is automatically assigned a unique QR code, which customers can scan to view the live repair status of their device. This feature enhances transparency and provides customers with an easy way to track the repair process without needing to contact the shop.

Next, double-check all entered information for accuracy, and remember that fields with red lines are mandatory and must be completed before proceeding.

Save Options in Finty

After filling out this form, if you are receiving a deposit from your client, click this option to record the deposit.

After filling out this form, click this option to print the repair ticket and hand it to your client.

Save the repair ticket and close it once you're done.

Finalize and Confirm Repair Ticket

After carefully reviewing all the entered information—such as customer details, device specifications, damage descriptions, and accessories—click the “Save” button to officially create the repair ticket. This will record all data in your system and generate a unique, professional ticket. Once saved, you can either print a physical copy of the ticket or send it digitally to your customer, ensuring that all repair details are properly documented and easily accessible. This streamlined repair ticket management process ensures transparency and smooth communication from start to finish.

Print Repair Ticket

You can view and print various repair ticket templates.

You can view and print the invoice.

Whenever a technician updates the repair status, you can easily track it using this option or print it.

You can print as many QR codes as needed for the repair ticket. This is useful for small to medium-sized devices, allowing you to attach them to the device components or shelves to keep track and avoid misplacing them.

You can view the client's full transaction history.

You can view the client's card index. Access all records associated with the client, including services and transactions.

Print and Share the Repair Ticket

Once the repair ticket is finalized, print it to provide your customer with a physical copy. This printed ticket will include a unique QR code that links directly to the online repair status of the device. When your client scans the code, they can view real-time updates on the repair progress, offering immediate visibility and reducing the need for follow-up inquiries. By incorporating repair ticket management with real-time tracking, you enhance the customer experience, increase transparency, and build trust, leading to greater customer satisfaction and repeat business.

✳️Click the image to view the full size.

Start a New Repair Ticket

Starting a new repair ticket in Finty is easy. Simply navigate to the “Tickets” section from your dashboard and click on “New” to begin. This opens up a simple form where you can fill in all the necessary details, from customer information to device specifics. This streamlined process ensures quick ticket creation and prevents errors, saving valuable time for your team.

  • Navigate to the “Tickets” section.
  • Click on “New” to begin.
Enter Device Information

✳️Click the image to view the full size.

Enter Device Information

When entering device information, select the brand and model from the options. If needed, you can quickly add any missing models using the “+” option. Add the serial number either manually or by using a barcode scanner for faster input. Include a detailed description of the damage, and don’t forget to list any accessories that came with the device. If an accessory isn’t in Finty’s pre-existing list, you can quickly add it with the “+” option.

  • Device Info: Select the brand, model, and serial number of the device.
  • Description of Damage: Enter the reported issues from the customer.
  • Add Accessories: Include any accessories that come with the device.

✳️Click the image to view the full size.

Document Device Condition with an Image

Capturing a photo of the device when it is checked in is a critical step in documenting its condition. This image can serve as an important reference in case any disputes arise regarding damage or issues that were present before the repair began. By uploading the photo to Finty, you ensure that there is clear, visual proof of the device's original condition. This not only helps to protect your business but also instills confidence in your customers, as they can see that you are thorough and transparent with the repair process.

Repair Ticket QR Code 1

✳️Click the image to view the Repair Ticket.

Generate QR Code for Tracking

Each repair ticket is automatically assigned a unique QR code, which customers can scan to view the live repair status of their device. This feature enhances transparency and provides customers with an easy way to track the repair process without needing to contact the shop.

Next, double-check all entered information for accuracy, and remember that fields with red lines are mandatory and must be completed before proceeding.

Save Options

✳️Click the image to view the full size.

Finalize and Confirm Repair Ticket

After carefully reviewing all the entered information—such as customer details, device specifications, damage descriptions, and accessories—click the “Save” button to officially create the repair ticket. This will record all data in your system and generate a unique, professional ticket. Once saved, you can either print a physical copy of the ticket or send it digitally to your customer, ensuring that all repair details are properly documented and easily accessible. This streamlined repair ticket management process ensures transparency and smooth communication from start to finish.

Print Repair Ticket

✳️Click the image to view the full size.

Print and Share the Repair Ticket

Once the repair ticket is finalized, print it to provide your customer with a physical copy. This printed ticket will include a unique QR code that links directly to the online repair status of the device. When your client scans the code, they can view real-time updates on the repair progress, offering immediate visibility and reducing the need for follow-up inquiries. By incorporating repair ticket management with real-time tracking, you enhance the customer experience, increase transparency, and build trust, leading to greater customer satisfaction and repeat business.