Repair Ticket Management

Repair Ticket Management in Finty

With Finty’s repair ticket management system, issuing repair tickets is both fast and professional, allowing you to easily record key details such as device specifications, damage descriptions, accessories, and serial numbers. The added benefit of generating a QR code for online repair tracking enables your customers to follow the repair progress in real-time, making this process seamless and enhancing both customer experience and operational efficiency in your repair shop.
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Start a New Repair Ticket

Starting a new repair ticket in Finty is easy. Simply navigate to the “Tickets” section from your dashboard and click on “New” to begin. This opens up a simple form where you can fill in all the necessary details, from customer information to device specifics. This streamlined process ensures quick ticket creation and prevents errors, saving valuable time for your team.

  • Navigate to the “Tickets” section.
  • Click on “New” to begin.
Issue Repair Ticket in Finty

New Option

Use the "New" option to create a new repair ticket!

Enter Device Information

A repair ticket is an official record used to log all important information about a device brought in for repair — including customer details, device condition, reported problems, accessories, and costs. In Finty, creating a new repair ticket helps you organize each job professionally, keep your team informed, and build trust with your customers.

  • Device Info: Select brand, model, and serial number.

  • Description of Damage: Describe the customer's reported issues.

Enter Device Information

Select a device to repair, like a TV, laptop, phone, appliance, or car. If it’s not listed, click the '+' button to add it.

Select as many technicians as needed to work on the device.

Use the black flag icon to add new problems.

Capture Device Condition

Capturing device condition at check-in is crucial for documenting its condition. Images provide proof of any pre-existing damage and help prevent future disputes. Adding photos to the repair ticket protects your business and builds customer trust by showing transparency and professionalism.

Include Images to Repair Tickets

Add as many images as needed to the repair ticket for documentation.

Print and Share the Ticket

After finalizing the repair ticket, print it to give your customer a physical copy. The ticket includes a unique QR code linking to the device’s live repair status. Scanning the code lets clients track progress in real-time, reducing follow-up calls and building trust through transparency and a better service experience.

Print Repair Ticket

You can view and print various repair ticket templates.

You can view and print the invoice.

Generate QR Code for Tracking

Each repair ticket is automatically assigned a unique QR code, which customers can scan to view the live repair status of their device. This feature enhances transparency and provides customers with an easy way to track the repair process without needing to contact the shop.

A QR code is automatically generated for each repair ticket. When you update the repair status, your client can check it by scanning the code.

This is your repair shop's signature, which you can upload in the Users menu.