Professional Repair Tickets: Boost Customer Trust
If you run a repair shop, issuing repair tickets is more than just a formality—it’s essential for building trust and avoiding misunderstandings. Handwritten tickets are prone to errors and can leave your customers with a less-than-professional impression. That’s why switching to software for generating professional repair tickets is the smarter, faster, and more reliable choice.
In this article, we’ll guide you step-by-step on how to boost customer trust with professional repair tickets using Finty, ensuring your repair shop runs smoothly and your customers stay satisfied.
Table of Contents
Why Professional Repair Tickets Matter
In any repair shop, clarity and documentation are key to maintaining trust and avoiding disputes. That’s why using professional repair tickets isn’t just a formality—it’s a vital part of your workflow.
Without proper repair tickets, your shop may face preventable challenges such as:
Blame for Pre-Existing Damage: Customers may claim that dents, scratches, or malfunctions occurred during repair. A well-documented ticket—complete with photos and notes—clearly outlines the device’s original condition.
Disputes Over Repair Costs: Providing an upfront estimate and itemized breakdown ensures your customer knows exactly what they’re paying for, eliminating surprises at pickup.
Policy Misunderstandings: You can include warranty details, delivery dates, and terms of service right on the ticket—so customers know what to expect and what’s covered.
By using professional repair tickets in Finty, you can easily capture and organize all of this information within a clean, customizable format. The system helps you maintain consistency across all service requests, build stronger customer relationships, and protect your business from potential misunderstandings or legal issues.
In short, it’s not just about recording a repair—it’s about running your shop more professionally and confidently.
How to Boost Customer Trust with Repair Tickets in Finty
A well-structured, clearly documented repair ticket shows your customers that you run a trustworthy and professional operation. In Finty, creating detailed repair tickets is fast, organized, and fully customizable—making it easy to build customer confidence from the very first interaction.
Each ticket lets you document the customer’s information, device details, reported issues, accessories received, estimated costs, and even pre-repair photos. With this level of transparency, customers feel informed and reassured that their device is in good hands.
Whether you’re managing walk-in repairs or issuing professional repair tickets for on-site jobs, Finty helps standardize the process across your team—so your service stays consistent, and your customers always know what to expect.
Follow these steps to get started:
Step 1: Start a New Ticket
Go to the “Ticket” menu and click “New” to create a ticket.
A simple and user-friendly window will appear. Fields marked with red lines are mandatory, but completing all fields is highly recommended for better organization.
Step 2: Add Customer Details
In the “Name and Surname” field, enter your customer’s name. Select an existing customer from the list.
Or use the “Add” shortcut to quickly add a new customer without leaving the window.
Step 3: Input Device Information
Fill in the “Device,” “Brand,” and “Model” fields by selecting options from the dropdown menu.
Use the “Add” icon if the required option isn’t available to include it in both the system and the repair ticket.
Step 4: Enter Key Details
Serial Number: Input manually or use a barcode scanner.
Technician Selection: Assign one or more technicians.
Shelf Number: Automatically assigned by Finty.
Estimated Cost: Add the approximate repair cost.
Estimated Delivery Date: Let customers know when the repair will likely be completed.
Device Password: Enter the password for the device in the “Device Password” field. This field only accepts numbers. If the password is a pattern, you can input it as corresponding numbers since screen patterns are represented by specific numeric layouts.
Step 5: Document Issues and Accessories
Use the magnifying glass icon to choose predefined issues or accessories.
If the required option is missing, click the black flag icon to add new issues or accessories. These additions will be automatically saved to both the repair ticket and the settings menu for future use.
Step 6: Add Notes and Photos
Notes for Technicians: Include specific repair instructions.
Notes for Customers: Add important information for your customer, such as warranty terms or completion timelines.
Photos: Upload the device’s condition to avoid disputes.
Step 7: Save, Print, or Share
If your customer pays a deposit, click “Save and receive deposit” to record it.
Or choose “Save and Print” to print the ticket or “Save and Record” to save it digitally.
This is the repair ticket that's issued.
After that, you can also print the repair ticket using this option.
There are different ticket templates as shown below.
Using QR Codes for Small to Medium-Sized Devices
For smaller devices like smartphones, laptops, tablets, watches, or clocks, you can print a QR code and attach it to various components of the device. This helps keep track of parts removed during repairs and prevents them from getting misplaced.
You can also share the repair ticket link via SMS or WhatsApp for added convenience.
Benefits of Using Finty for Professional Repair Tickets
When it comes to repair management, speed and clarity are everything. Finty’s professional repair ticket system is designed to help you manage customer repairs with precision and ease. Here’s how it helps your business:
Save Time: Stop wasting hours on manual forms and scattered notes. Finty lets you create, store, and update repair tickets in seconds—with automated fields and reusable templates that eliminate repetitive work.
Enhance Customer Trust: Professional repair tickets show customers exactly what’s being repaired, what parts are involved, and what it will cost. This level of transparency builds confidence and reduces the chance of disputes.
Streamline Operations: From intake to delivery, Finty keeps every repair ticket connected to the customer, device, shelf, and technician. No more searching for paperwork or second-guessing which device belongs to whom—everything is tracked in one place.
Finty also supports pre-repair photos, technician notes, and QR code tracking—features that elevate your service and protect your business from liability.
Get Started with Professional Repair Tickets
Whether you’re running a small repair shop or managing a growing team, using professional repair tickets through Finty simplifies your workflow and improves the overall customer experience.
Finty makes it easy to issue tickets, manage repairs, and enhance communication with customers—all from one organized platform.
Want to see this feature in action? Visit the Finty YouTube Channel for detailed video tutorials.
Looking for more tips?
5 Steps for Quick Commission Salary Calculation
Automate Customer Updates in Finty
Easily Record Customer Payments in Finty for Seamless Financial Management