If you run a repair shop, issuing repair tickets is more than just a formality—it’s essential for building trust and avoiding misunderstandings. Handwritten tickets are prone to errors and can leave your customers with a less-than-professional impression. That’s why switching to software for generating professional repair tickets is the smarter, faster, and more reliable choice.
In this article, we’ll guide you step-by-step on how to boost customer trust with professional repair tickets using Finty, ensuring your repair shop runs smoothly and your customers stay satisfied.
Why Professional Repair Tickets Matter
Without proper repair tickets, repair shops risk common misunderstandings, such as:
- Blame for Pre-Existing Damage: Customers might claim new scratches or damages were caused by your shop.
- Disputes Over Repair Costs: A clear breakdown of costs helps avoid confusion.
- Policy Misunderstandings: Terms like warranty coverage or timelines can be included on the ticket to set clear expectations.
By using professional repair tickets in Finty, you can solve these issues effectively and keep your shop organized.
How to Boost Customer Trust with Repair Tickets in Finty
Creating a professional repair ticket with Finty is easy and efficient. Follow these steps:
Step 1: Start a New Ticket
Go to the “Ticket” menu and click “New” to create a ticket.
A simple and user-friendly window will appear. Fields marked with red lines are mandatory, but completing all fields is highly recommended for better organization.
Step 2: Add Customer Details
In the “Name and Surname” field, enter your customer’s name. Select an existing customer from the list.
Or use the “Add” shortcut to quickly add a new customer without leaving the window.
Step 3: Input Device Information
Fill in the “Device,” “Brand,” and “Model” fields by selecting options from the dropdown menu.
Use the “Add” icon if the required option isn’t available to include it in both the system and the repair ticket.
Step 4: Enter Key Details
Serial Number: Input manually or use a barcode scanner.
Technician Selection: Assign one or more technicians.
Shelf Number: Automatically assigned by Finty.
Estimated Cost: Add the approximate repair cost.
Estimated Delivery Date: Let customers know when the repair will likely be completed.
Device Password: Enter the password for the device in the “Device Password” field. This field only accepts numbers. If the password is a pattern, you can input it as corresponding numbers since screen patterns are represented by specific numeric layouts.
Enhancing Organization with Notes and Photos
Step 5: Document Issues and Accessories
Use the magnifying glass icon to choose predefined issues or accessories.
If the required option is missing, click the black flag icon to add new issues or accessories. These additions will be automatically saved to both the repair ticket and the settings menu for future use.
Step 6: Add Notes and Photos
Notes for Technicians: Include specific repair instructions.
Notes for Customers: Add important information for your customer, such as warranty terms or completion timelines.
Photos: Upload the device’s condition to avoid disputes.
Sharing Repair Tickets with Customers
Step 7: Save, Print, or Share
If your customer pays a deposit, click “Save and receive deposit” to record it.
Or choose “Save and Print” to print the ticket or “Save and Record” to save it digitally.
This is the repair ticket that’s issued.
After that, you can also print the repair ticket using this option.
There are different ticket templates as shown below.
Using QR Codes for Small to Medium-Sized Devices
For smaller devices like smartphones, laptops, tablets, watches, or clocks, you can print a QR code and attach it to various components of the device. This helps keep track of parts removed during repairs and prevents them from getting misplaced.
You can also share the repair ticket link via SMS or WhatsApp for added convenience.
Benefits of Using Finty for Professional Repair Tickets
- Save Time: Automate repetitive tasks and focus on repairs.
- Enhance Customer Trust: Professional repair tickets improve transparency.
- Streamline Operations: Keep everything organized with Finty’s tools.
Get Started with Professional Repair Tickets
Ready to boost customer trust with professional repair tickets? Finty makes it easy to issue repair tickets, manage repairs, and enhance communication with your customers.
Want to see this feature in action? Visit the Finty YouTube Channel for detailed video tutorials.
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